Te oranga ā-ahumoni
Financial wellbeing
Te oranga ā-ahumoni
Financial wellbeing
Support the financial wellbeing of Heartland’s customers and communities
Providing digital access for customers to manage their funds on the go
Heartland Bank’s Digital Saver account launched in October 2023 and has helped over 4,000 Kiwi access their funds digitally in FY2024. This low-touch, self-service account provides Kiwi an additional savings investment option, with no monthly fees, unlimited withdrawals and the flexibility to easily access their funds if they need to, without being penalised for withdrawing more funds than deposited in any given month.
A Heartland Bank Digital Saver account can be opened online and self-managed by customers through the Heartland Mobile App or through Heartland’s online banking platform, Heartland Digital.
“I’m very new to the concept of high-yield savings accounts, and I was amazed at the interest rates offered by Heartland Bank's 90 Day Notice Saver and digital savings accounts. I am so glad I made the decision to invest with Heartland Bank.”
- Heartland Bank Deposit customer
Supporting borrowers to manage their repayments, avoiding arrears
Heartland has made significant progress toward offering its Motor Finance customers flexibility to self-manage certain loan repayments (One-Click). The development and architecture are largely complete, and extensive testing is underway.
Setting supplier sustainability targets
In FY2024, Heartland engaged a third-party management system to facilitate engagement with its New Zealand based landlords and Heartland’s top suppliers responsible for over 50% of its total expenditure. A survey was sent to these groups to understand their emissions and strategies for reducing them. Heartland is yet to receive all responses to this survey which has delayed the ability to set supplier sustainability targets in FY2024.